Emmet is a law firm committed to a tradition of excellence. Founded in 1805, it is one of the oldest law firms in continuous existence in the United States. We have represented our largest institutional client for over 175 years.
The Desktop Support Technician is responsible for providing remote and on-site client support, maintenance, repair and oversight of their equipment and services.
The ideal candidate is prompt and reliable, has superior troubleshooting skills and excellent communication. He/she will have a proven track record of client satisfaction and is motivated to provide superior service.
Responsibilities:
Maintains network systems, installs new hardware and modifying existing hardware, and related network software and applications.
Installs and maintains peripheral devices including printers, hubs, routers, and other equipment.
Communicates with end users to understand and troubleshoot problems.
Conducts periodic diagnostics and testing to ensure optimal network function and minimal downtime.
Maintains email and intranet services, adding and removing users and accounts.
Collaborates with network administrator to review and analyze hardware and software needs; recommends changes.
Performs other duties as assigned.
Benefits:
Competitive salary and benefits
Generous PTO plan
Outstanding working environment
35-hour workweek
We believe in creating a work environment free of barriers and bias, where individual outlooks and talents are respected and valued. Our firm's policy is to ensure an equal employment opportunity without discrimination or harassment based on race, color, national origin, religion, age, sex, disability, citizenship, marital status, sexual orientation, or any other characteristic protected by the law.
Hire is contingent upon completion of a satisfactory background check.
Emmet, Marvin & Martin is a firm who focuses their commitment to both their clients and you!
Excellent interpersonal and customer service skills.
Basic understanding of existing network programs and capabilities.
Excellent workstation and network troubleshooting skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Proficient with Microsoft Office Suite or related software.
Bachelor’s degree in computer science or equivalent experience required.
At least 1 year of experience in network maintenance and user technical support preferred.
A+, Network+, and/or similar certifications highly preferred.
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 15 pounds at times.
May be required to work on-call or long hours in case of network malfunction.
