Sr. Program Manager Supplier Accounts – Legal Affairs
Location: Bellevue, Washington
Type: Full Time
Salary: $103,400.00 – $139,900.00
Internal Number: REQ223935
Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!
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T-Mobile has consistently been recognized as a Best Place to Work thanks to our crew of diverse, multi-talented self-starters who are ready to go go go… And T-Mobile is recognized as a best place to work for LGBTQ employee by the Human Rights Campaign Corporate Equality Index five years in a row. A designated Military Friendly Employer by Military Friendly for eleven years running. And with a 100% score on the Disability Equality Index, our diversity across gender, race and ideas drives us forward.
The Legal Operations team is looking for a strategic program leader to manage our portfolio of Legal Suppliers. As a Sr Program Manager for the Legal Supplier portfolio, this individual contributor will ensure smooth operations of our eBilling processes and drive a culture of value-driven Supplier management across the Legal department. This is a hands-on role, for someone who loves to manage a myriad of daily details while propelling a big-picture vision through clear, tight project management.
What you’ll do in your role.
Own and operate the Legal Supplier program, from firm engagement and onboarding through ongoing eBilling and Supplier compliance. Drive automation and digital workflows for all stages of the Supplier lifecycle.
Design tools for efficient and value-driven Supplier selection. Establish dashboards of key indicators for cost control and operational effectiveness.
Create a program of Supplier audits for adherence to engagement terms. Work with Suppliers to recapture costs as appropriate.
Create and operate training program for internal Legal department on eBilling/Matter Management tools, dashboards, and guidelines. Drive a culture of value-driven Supplier selection.
Dive deep to understand Legal department needs and Legal operational processes. Develop a wide network of collaborators within Legal and across the company.
The experience you’ll bring.
8+ years of experience implementing and operating transformational projects and programs. Proven success with implementing technology to improve operations and drive efficiencies.
Experience with Supplier/Vendor lifecycles, billing systems and/or management of similar operational processes.
Strong project management skills. Experience with project management tools, creating workback schedules, designing requirements, and driving project members to assignment completion.
Strong communication and collaboration skills. Able to confidently communicate across all levels and support a wide variety of stakeholder needs daily.
Experience with Legal departments is helpful, but a growth mindset and natural curiosity is essential. In this role, you will need to quickly learn Legal processes particular to T-Mobile and will be exposed to substantive Legal issues.
The Un-carrier formula is so simple. Love customers. Listen to them. And change the industry to make it better for them. Easy to say, but apparently hard to do, especially if you judge the actions of our competitors. We’re inspired to keep going because of this secret: Customers NOTICE when you put them first. There’s no other explanation for 1.2 million new postpaid account net adds in the last year alone — the highest number reported by any company. 2021 was our best growth year EVER, with 5.5 million new postpaid lines added. This was the most customer growth we’ve EVER delivered and also the most in the wireless industry.We do it with the most capable, empathetic, customer-loving team in the wireless industry. Across Retail, Care, Engineering and more, Team Magenta is the heart, soul, face and voice of this company. T-Mobile thrives because of them. And we’re continuing to grow this team of customer-obsessed heroes. We hired thousands of employees in 2021 and will keep bringing in more diverse talent whose various backgrounds, skillsets and experiences will continue to drive our business.