Chicago, New York/New Jersey, DC, Maryland, Virginia or Texas (preferable) or Remote
SCOPE AND RESPONSIBILITIES:
As the Membership Manager, you will be a point of contact for 250+ member organizations, interacting with them routinely to renew memberships and track membership engagement. Success will be driven by your ability to both engage with existing members and cultivate relationships with new prospects.
In addition to managing day-to-day membership functions, you will drive the ongoing development and enhancement of MCCA’s Salesforce membership database. You will be the vendor liaison ensuring requirements and deadlines are met, knowing when to escalate any issues.
The ideal candidate for this position will bring a holistic, strategic, and visionary approach to using analytics, data, operational excellence, and technology to drive the organization’s membership development efforts. This player-coach should enjoy collaborating with colleagues, motivating, and developing a high potential team, and serving as a trusted, creative, and proactive advisor to the Chief Operating Officer, Director of Membership and other members of the operations team.
The Membership Manager will regularly monitor performance and implement changes as needed while continuously analyzing the mid and long-term future impact of those plans.
Manage membership renewal and all aspects of the membership invoice process, as well as, member onboarding / offboarding processes (in Salesforce and Basecamp). Work with the membership team to improve member/customer data processes.
Serve as Membership’s second point of contact and respond to all member and nonmember inquiries in a timely manner.
Utilize internal and external analytics, membership data, fundraising trends, and benchmarks to develop strategic plan-based goals and plans for revenue growth and membership engagement objectives.
Monitor industry news and prospective member lists to identify opportunities for engagement.
Plan and manage Salesforce related contracts as well as budgets and relationships with other vendors as required.
Manage the Salesforce membership database to ensure the accuracy of member records and reports while maintaining overall data integrity.
Communicate with business stakeholders on request prioritization and planning regarding Salesforce and other membership technology resources.
Create, implement, and manage a formal process to prioritize introducing new Salesforce functionality and enhancement optimizing allocation of resources to meet strategic, operational and specific program/division needs.
Design, develop and refine integrated data structures to meet the needs of internal and external stakeholders.
Create, communicate, and enforce adherence to data management policies and procedures.
Provide technical support and training for staff members.
Analyze membership data and identify trends and opportunities within the membership. This may include analysis of member retention/attrition rates and other similar metrics.
Track and maintain member participation and engagement statistics by creating reports and spreadsheets that clearly illustrate member involvement in MCCA.
Perform other job-related duties as requested
KEY SELECTION CRITERIA:
Bachelor’s degree, preferably in business, marketing, or a related field.
Five or more years of experience in membership or similar customer-service oriented role.
Five or more years of experience at using membership database systems, including the ability to analyze and utilize the data and metrics; experience with Salesforce highly preferred.
Experience in a deadline-sensitive matrix-management work environment demanding hands-on, high energy, positive, and flexible responsiveness to changing circumstances.
Expertise in the implementation, configuration, and functional capabilities of CRM / membership databases (Salesforce highly preferred).
PERSONAL / PROFESSIONAL ATTRIBUTES:
Engaging: You are respectful of all and you easily build confidence at all levels. You are impeccable with your word and consistent with your follow through. You are effective at actively listening to others to understand their needs. You exude confidence and poise.
Excellent Communicator: You understand the importance of tone and how to communicate clearly whether by email, over the phone, or face to face.
Curious: You are intellectually curious; you enjoy learning and like to understand issues.
Analytical: You are comfortable in the data. You notice trends and ask why.
Proactive: A self-starter, you recognize and seek out opportunities, anticipate issues, and address them proactively by collaborating with internal and external stakeholders.
Service-driven: Along with a keen ability to relate to our community and help them translate their needs, you have a strong enthusiasm for customer service – both internally with colleagues and externally with member prospects and stakeholders.
WHAT’S ATTRACTIVE TO THE RIGHT CANDIDATE?
The Membership Manager will be joining MCCA at key inflection point in its development. The organization operates in a nimble and entrepreneurial fashion similar to the dynamic environment normally associated with high growth startup organizations.
This role is yours to build. You will play an active role in the use and enhancement of MCCA’s new Salesforce database, examining what is working and how we can improve our return on investment.
The opportunities are endless. With a large number of potential member organizations, you can make a big impact at MCCA.
MCCA has a strong staff who are dependable, passionate about their mission, welcoming, and willing to work together. At MCCA, you will have the resources you need to succeed.
Their culture encourages a healthy work/life balance. You will be able to leave work at work and will not be required to be “on-call” once you leave the office.
This role will broaden your horizons. Working at MCCA will give you the opportunity to interact with elite partners of law firms and general counsel of Fortune 500 companies.
MCCA offers a competitive salary and benefits to include medical and dental insurance, transportation allowance, 15 days paid vacation, holidays, short-term and long-term insurance, and more.
Interested applicants should submit a cover letter and resume to Careers@mcca.com with subject line: Interest in Membership Manager Position. No calls please.
The Minority Corporate Counsel Association (MCCA) was founded in 1997 to champion the hiring, retention, and promotion of diverse attorneys in corporate law departments and law firms.
For 25 years, we have pushed the legal industry towards change. Through scholarships for beginning lawyers, we’re supporting the leaders of the future. We‘ve coached executives further along in their careers—and have helped many advances to general counsel. We have published industry-leading demographic information about the profession best-equipped to spearhead greater diversity in corporate America: lawyers. Our data-driven approach holds companies and firms accountable—and illuminates opportunities for growth. We’ve challenged the industry to look past the status quo—to generate the solutions and strategies leaders need to sustain DEI progress for the long run. To do better.
Looking ahead, we will continue to empower not just general counsels, but all of corporate America’s
C-suite executives—from CEOs to CDOs—because advancing DEI is everyone’s responsibility. We’ve seen what works and what doesn’t, and we have a deep understanding of the gaps firms are facing. And we know a successful, c...oncerted push to diversify corporate America requires bringing everyone to the table.
With our advocacy, our solutions, and our innovative resources, we will empower America’s corporate leaders to raise awareness, raise standards, and raise the bar. And the potential is enormous: what starts in the C-suite can change the perspective of leaders and boards, shape policies for employees and outside vendors, and spark the movements that shift industries and markets.
Now, under the leadership of two women of color, we’ve built a coalition of executives and attorneys across all backgrounds, speaking with a united voice to advise some of the biggest names in the business. We are powered by both the truth of our lived experiences and the undeniability of our data and solutions.
As we look ahead to our next quarter-century, we will accelerate the pace of change. We will be informative but impatient. We will not stop until our companies look like our country. We will help corporate America know better, and do better, to lead better.