The Diversity Program Manager (DPM) is responsible for managing the day to day efforts that flow from the JAMS Diversity Plan, and cultivating future opportunities. That plan is focused on achieving quantifiable progress in areas such as recruiting, practice growth and client selection of diverse neutrals for Mediations, Arbitrations and other Alternative Dispute Resolution roles. The DPM has the ability to relate to others and strives to understand and build deeper connected relationships with colleagues, Panelists and external clients. In addition, the DPM is expected ensure successful execution of the strategies outlined in that plan as well as contribute fresh ideas to advance this area forward from both a Company and industry perspective. Based on the foregoing, the DPM will frequently act as the “face of JAMS” at diversity related industry events.
Contact Database Management Maintains existing database of professionals who either hold diversity positions at law firms/companies, or who advance diversity within their profession, or are ideal targets of strategic outreach; facilitates contact information obtained by associates and/or panelists and enters it into the Company diversity database;updates the diversity database periodically and works with internal stakeholders on email and/or direct mail campaigns
Events Database Management Maintains existing database of diversity-themed events hosted by national and local bar associations, etc.; researches relevant legal industry conferences along with sponsorship and speaking slot opportunities; periodically updates event information and sends updated versions to CMO for review and analysis
Industry Monitoring Stays abreast of domestic and international activity related to Legal Industry Diversity and forwards relevant information to appropriate stakeholders; monitors diversity-related activity among other ADR providers and shares same with JAMS CMO and Diversity Committee
Outreach Effort Coordination Engages in direct strategic communication and outreach with bar organizations, inside-counsel, and law firms to increase awareness of JAMS diversity efforts;identifies business opportunities and attends local and national events to represent JAMS; builds relationships with business partners and potential panel recruits; assembles and oversees distribution of "spotlight" e-campaigns featuring existing JAMS neutrals; proactively identifies opportunities for strategic articles, blog posts, and social media placement; works with Marketing Department to develop needed communication materials including collateral, ads, direct mail, etc.
Managerial Support Assists CMO, CLOO and other members of the JAMS Senior Management Team with research, including in relation to prospect recruitment; schedules monthly Diversity Committee calls and assists with committee action items; assists with logistics and planning of diversity-related events such as conferences, panelist events, training, etc.; partners with internal resources to ensure the Company website and other digital channels (e.g. diversity site on Company intranet portal) are up to date with relevant content; presents clients/prospects with relevant information concerning diversity inclusion efforts; manages the Company diversity budget and ensures invoices are paid, etc.; works with CMO and others to develop success measures (e.g. internal metrics, surveys, etc.) and shares progress against these measures on an annual basis
Panel Support Maintains current statistics and lists related to diversity among the JAMS panel; ensures panelists and associates are kept up to date regarding JAMS diversity efforts
Project Support Implements processes to track diverse neutral selection for clients; monitors and reports on the use of JAMS Inclusion Rider; implements strategies to increase use of JAMS Inclusion Rider Clause in contracts; assists in development and management of JAMS "Fellows Program"
Other Projects Is available for any other projects designated by their manager
Education/Experience - A Bachelor's Degree, is required; advanced degree in a related field, is preferred - Experience with program management and development - At least 5 years of professional work experience; diversity experience is preferred, will consider candidates who do not have diversity-related experience, but have legal experience
Internal Number: 525
About JAMS, Inc.
JAMS is the largest private Alternative Dispute Resolution provider in the world. With its prestigious panel of neutrals, JAMS specializes in mediating and arbitrating complex, multi-party, business/commercial cases – those in which the choice of neutral is crucial.
The mission of JAMS is to be The Resolution Experts, providing the highest quality dispute resolution services to our clients and to our local, national and global communities. We respect the parties and their representatives and are committed to achieving the best possible resolution of their dispute. The most respected attorneys and other professionals in the world choose JAMS for the resolution of disputes, particularly when the stakes are high, the matter is complex and the parties appear unyielding.